FAQ
Order
No, there is no minimum order value.
Cancellation of the order is only possible if the order has not yet been shipped. Contact us via our Contact form. Click here.
Please provide the following information in your contact request:
- Invoice recipient including delivery address
- Order number
- Items you want to cancel
Please contact us directly by phone at our Contact form. Click here.
Please provide the following information in your contact request:
- Invoice recipient including delivery address
- Order number
- Pictures of the defect
Was the packaging already damaged? Then please send us pictures of the damaged packaging.
If you are dissatisfied, you can return your order to us within 60 days of receipt.
Please contact us at our Contact form. Click here.
Please provide the following information in your contact request:
- Invoice recipient including delivery address
- Order number
- Products you want to return
We will contact you as soon as possible.
Payment and shipping
All common payment methods are available to you. These vary depending on which country you are ordering from.
Here is a list of some payment methods:
- Klarna purchase on account
- Klarna Sofort
- Paypal
- Credit card (Visa, Master, Amex)
- Prepayment
- Google Pay
- Apple Pay
Our shop complies with all standards for secure payment transactions on the Internet. SSL encryption and GDPR-compliant data protection. This means your payment information remains confidential and is always secure.
We deliver to:
Austria, Germany, Switzerland, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Spain, Finland, France, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia
The shipping costs depend on the country to which the shipment is to be delivered and the shipping weight.
For purchases over €100, we offer free shipping within Austria and Germany.
Shipping costs are calculated and displayed during checkout.
Further information and a detailed You can find a list of shipping costs here!
The delivery time is usually about 2-4 working days.
Contact us
Have your questions not been answered? Then please send us an email using the contact form below. We will get in touch with you as soon as possible and answer your questions.